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Practice Survey Reporting

Tilehurst Surgery Patient Participation Group (PPG)

 

2013 Survey Results

 

A detailed breakdown is available on the Survey Results tab.

 

Result and Actions from 2012 Survey

 

There were two major outcomes from the 2012 Survey:

 

Ø      Patients requested a children’s area.

Ø      Some patients felt there was a lack of confidentiality when speaking to the Receptionist at the Front Desk. 

 

As a result of this, there are now two areas to speak with a Receptionist.  This means that if a patient wishes to speak confidentially about a matter they can be taken to one side and other patients in the queue will still be dealt with.

 

There is a children’s book rack, small table and chairs.

 

 

2013 Survey Outcomes

 

We would like to thank those patients that responded to the surgery – 116 on line and 74 in the surgery.  This made a total of 190 responses; of those surveyed:

 

Ø      Over 90% were happy with the service provided.

Ø      93% would recommend the Surgery

Ø      49% would be interested in a weight management scheme operating at the surgery on a regular basis.

Ø      91% would visit a pharmacist or self medicate before making an appointment with the Doctor.

Ø      Only 27% are registered for the On Line Appointment system.

Ø      89% have access to the Internet but 62% were not aware of the Practice website. 

Ø      There was very low awareness of (over 75%) of the Surgery Newsletter and its publication on the Internet. 

Ø      Over 55% of respondents were unaware of the current changes within the NHS and over 60% felt that it will not affect them; however 92% felt that they should be able to influence decisions taken about their healthcare.

Ø      71% of patients were not aware of the PPG and 76% said they did not wish to become involved, however 31.6% indicated that they would be interested in joining a ‘virtual’ group.

 

From the results, the Surgery and PPG have two areas to work on, communication and patient well being.  The actions will be achieved by:

 

Ø      Setting up a Diet & Exercise Group at the Surgery.

Ø      Improving our communication with patients.

Ø      Increased promotion of the Practice website.

Ø      Responsibly using text messages.

Ø      Raising awareness of the On Line Booking Service and PPG. 

 

2013 Survey Results 

 



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