Tilehurst Surgery Patient Participation Group (PPG)
2013 Survey Results
A detailed breakdown is available on the Survey Results tab.
Result and Actions from 2012 Survey
There were two major outcomes from the 2012 Survey:
Ø Patients requested a children’s area.
Ø Some patients felt there was a lack of confidentiality when speaking to the Receptionist at the Front Desk.
As a result of this, there are now two areas to speak with a Receptionist. This means that if a patient wishes to speak confidentially about a matter they can be taken to one side and other patients in the queue will still be dealt with.
There is a children’s book rack, small table and chairs.
2013 Survey Outcomes
We would like to thank those patients that responded to the surgery – 116 on line and 74 in the surgery. This made a total of 190 responses; of those surveyed:
Ø Over 90% were happy with the service provided.
Ø 93% would recommend the Surgery
Ø 49% would be interested in a weight management scheme operating at the surgery on a regular basis.
Ø 91% would visit a pharmacist or self medicate before making an appointment with the Doctor.
Ø Only 27% are registered for the On Line Appointment system.
Ø 89% have access to the Internet but 62% were not aware of the Practice website.
Ø There was very low awareness of (over 75%) of the Surgery Newsletter and its publication on the Internet.
Ø Over 55% of respondents were unaware of the current changes within the NHS and over 60% felt that it will not affect them; however 92% felt that they should be able to influence decisions taken about their healthcare.
Ø 71% of patients were not aware of the PPG and 76% said they did not wish to become involved, however 31.6% indicated that they would be interested in joining a ‘virtual’ group.
From the results, the Surgery and PPG have two areas to work on, communication and patient well being. The actions will be achieved by:
Ø Setting up a Diet & Exercise Group at the Surgery.
Ø Improving our communication with patients.
Ø Increased promotion of the Practice website.
Ø Responsibly using text messages.
Ø Raising awareness of the On Line Booking Service and PPG.
2013 Survey Results