Patients on regular medication may be given computerised repeat prescription forms.
Online Services – Faster, easier access to your GP practice
To provide you with an upgraded experience for requesting help from the practice and taking control of your health, Dr.iQ is now powered by Evergreen.
This means you can now access your GP services and request help from the practice via the Evergreen Life app.
What is Dr.iQ?
Powered by Evergreen
The new app brings all your health information, GP records and services into one place.
With the Evergreen Life app, you can:
- Order repeat prescriptions easily
- Access your GP records and results
- Request help from your GP surgery
- Get insights on how to be as happy and healthy as possible
Important: Please note
Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at The Potteries Surgery.
How do I access the app?
- Click here to download the app on your mobile device or scan the QR code below using your smartphone:
- Create an Evergreen Life account
- Link to your GP securely with NHS login to access your GP services
- Tap ‘Request help from GP’ to get support from a clinician
If you’re unable to download the app or don’t want to use online services, please contact the practice directly by phone to make a request.
Getting started on the Evergreen app
Why use the app?
- Quick response time – around 80% of requests are completed on the same day.
- Easy for everyone – get a prompt response as a parent, carer, or patient.
- Help with any problem – request help for medical problems, advice, test results, and administration queries.
- Get help from home – avoid unnecessary visits to the practice and fit healthcare in around your lifestyle
- Choose how you want to communicate – call, face-to-face, or message – it’s up to you!
- Access NHS-assured GP services – order repeat prescriptions easily and access your medical records and results.
- Secure communication – your medical details remain confidential to you and your GP.
You can also order repeat prescriptions using your NHS account or complete a repeat prescriptions request form.
Collecting your prescription
You can usually collect your prescription 4 working days after you have ordered it.
If you enclose a stamped, self-addressed envelope the new prescription will be sent to you, but please allow 7 working days.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.