Tilehurst Surgery'The Potteries'Important Update from The Potteries Surgery
We want to let you know about some important changes happening at The Potteries Surgery from Wednesday 15th January. We want to provide you with the best care possible and improve access to our service. These changes will help us to do that.
New GP Triage System for Same-Day Urgent Issues
From Wednesday 15th January 2025, we’ll be introducing a GP triage system for urgent, on-the-day medical problems. Here’s how it will work:
- When you contact us for an urgent, same-day appointment, our reception team will ask for some brief details about your problem.
- You’ll then be added to a triage list for the GP.
- The GP will review your case to decide how quickly you need to be seen and who the best person is to help you.
- We’ll contact you to book the appropriate appointment or provide guidance.
Please give the receptionist as much information as you can when asked. Receptionists are not making clinical decisions; they are simply passing your details to the GP so they can assess your needs properly.
New App for Easier Contact
We’re also launching a new app to give you more ways to contact us without needing to phone or visit the surgery. Through the app, you’ll be able to:
- Ask administrative questions
- Order repeat prescriptions
- View your medical record
- Submit an Online Consultation about medical issues (both urgent and routine)
Online consultations will also be triaged by the GP, who will advise on the next steps or signpost you to the right service.
Details about how to download and use the app will be shared next week. Please wait for a text invite or check the posters in the surgery. A link will also be available on our website starting Wednesday 15th of January.
Website Changes
We’re updating our website to support these changes. There will be some changes such as not being able to use the website to ask your GP a question, instead you’ll be able to use our app for this.
For now, you will be able to order prescriptions via the website while patients sign up to our app, but this will also close in the coming weeks. We will keep you updated on when this will be.
We’re excited about these changes, which are designed to improve access to care and ensure that we continue to provide safe, high-quality support for all our patients. These updates will help us prioritise urgent issues effectively and make the best use of our resources. We’d like to thank you for your patience and understanding as we implement these improvements, especially during these challenging times for the NHS.