Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

If you are 1 week into your 2 week waiting period for a Hospital Appointment please contact the Practice Secretaries.

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

If your condition is not listed here, please use this selector:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Reading Walk-in Health Centre
1st Floor
103 Broad Street Mall
Tel: 0118 902 8300
8.00am – 8.00pm
Townlands Memorial Hospital
York Road
Tel: 01865 903703
9.00am – 8.00pm
Berkshire Community Hospital
London Road
Benham Hill
RG18 3AS
Tel: 01635 273300
8.00am – 10.00pm

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

NHS 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Get help for any health problem

No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 2 working day – online, phone or face to face.

Minor Illness

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.

Find your nearest pharmacy:

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

View our poster for advice on Coping with Family Life during Lockdown.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Local Support

If you do not have family/carers/neighbours to collect medicines for you, please contact the below services:

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Anxiety, Depression & Stress

The Panic Pit Stop CBT treatment Program

The Practice has enabled access to the most comprehensive and accessible Active Self Help and Cognitive Behavioural Therapy treatment for anxiety and panic. Cognitive Behavioural Therapy (CBT) is the most clinically effective and easy to understand and use of all the available psychological treatments. You can have immediate access.

For further information please see our Panic Pit Stop page

Start right now with the Panic Pit Stop Program

Berkshire Talking Therapies

Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a friendly and approachable service that helps people with these problems.

Telephone: 0300 365 2000



Time to Talk: West Berkshire

Time to Talk West Berkshire provides free confidential counselling services to young people in need aged 11 to 25.

Telephone: 01635 760331



Sport in Mind

Sport in Mind® is the independent Berkshire mental health sports charity formed in Reading in 2011 to use sport and physical activity to help aid the recovery of people experiencing mental health problems and encourage individuals to move their lives forward in a positive direction.

Telephone or Text: 07341 267740



Reading Your Way

Services offered:

  • Community support
  • Peer support
  • Social networking
  • Volunteering
  • Your Way
  • Your Way individually tailored support

Telephone: 0118 966 0240




The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.

Telephone: 0800 58 58 58

Facebook: theCALMzone

Twitter: @theCALMzone



No5 offers confidential listening to support children and young people and those around them, through our free counselling service for those aged 10-25 in the Reading area.

Telephone: 0118 901 5668

Text: 07984 357551

Facebook: no5youngpeople

Twitter: @no5youngpeople



Berkshire Children, Young Peoples and Families Services

We provide care and support to children, young people and their families in Berkshire. We offer Specialist Children’s Services, Mental Health & Therapy Services.

Telephone: 0300 365 1234


Relate Berkshire

Relate Berkshire offers relationship counselling, sexual therapy and family counselling for couples, families and singles to help make relationship changes for the better.

Telephone: 0118 987 6161



More services for young people

Emotional Health Academy

Helping children, young people and families find support for emotional well-being earlier, faster and more easily within West Berkshire.

Telephone: 01635 519018



BEAT Eating Disorders

We are a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.

Helpline: 0808 801 0677

Youthline: 0808 801 0711 (for under 25s)

Facebook: beat.eating.disorders

Twitter: @beated


MindEd UK

MindEd is a free educational resource on children and young people’s mental health for all adults.

Twitter: @MindEdUK



SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.

Helpline: 0300 304 7000

Facebook: charitySANE

Twitter: @CharitySANE


MindEd for Families

MindEd is a free learning resource about the mental health of children, young people and older adults.



Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123



The Little Blue Book of Sunshine

The #littlebluebookofsunshine explains some of the things you can do right now to feel better, or who to turn to if things feel too much.

You can download your copy on the West Berkshire CCG website:


Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393



Green Inhaler

For many people with lung disease, inhalers are a lifeline; allowing you to take control of breathing problems and open up your airways. So it can come as a shock to learn that some inhalers come with a large carbon footprint. This blog contains all you need to know about making your inhaler more environmentally friendly



Daisy's Dream

Established in 1996, Daisy’s Dream is a professional support service which responds to the needs of children and families affected by life threatening illness or bereavement. We work across Berkshire and the surrounding areas.

Originally set up to meet the needs of children who had been bereaved, over recent years we have expanded our service to encompass families where there has been a serious illness diagnosis.

Telephone: 0118 934 2604

Facebook: Daisys-Dream

Twitter: @daisys_dream



Sands is the stillbirth and neonatal death charity. We operate throughout the UK, supporting anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies’ lives.

Telephone: 0808 164 3332



A.B. Walker

Grief is a natural response to loss. It effects everyone differently and we offer several options to help under our Aftercare Loss and Bereavement programme.

Telephone: 0118 957 3650


Cruse Bereavement Care - Berkshire Area

Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.

Telephone: 01344 411919

National Helpline: 0808 808 1677



What is a Carer?

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

It is important that we know if you are a carer so that we can make sure you receive information about the services and help that is available. Please tell us by completing this form.

Reading & West Berkshire Carers Hub

Carers Trust provides timely, personalised information and support via the Reading & West Berkshire Carers Hub to make caring for a loved one easier.

Telephone: 0118 324 7333

Facebook: RWBCarersHub

Twitter: @RWB_Carers_Hub



This service is provided by Carers Trust.

Carers in Reading information packDownload: 

Carers Direct Helpline

You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.

Telephone: 0300 123 1053


Crossroads Care Reading

Crossroads Care Reading offers a full range of services for all groups, disabilities or health conditions. We also provide special care services.

Telephone: 0118 945 4209 or 0118 945 4218 (out of hours)


Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999


Child Health

Tilehurst Surgery Childhood Immunisations Clinic

It is your responsibility to book the baby’s immunisations at 8, 12 and 16 weeks. You will receive a letter advising you when to book immunisations for children over 12 months of age. The surgery holds an immunisation clinic every Tuesday 9:30am-12:00pm.

Tilehurst Well Baby Clinics

Drop in clinic to have your baby weighed with health visitor available for advice and support. Breastfeeding Network available for support.

Cornwell Centre
Telephone: 0118 984 2217

Ranikhet Childrens Centre
Telephone: 0118 937 5221

Norcot Early Years Centre

Here at Norcot, we are committed to treating each child as an individual. We have a passion for care and education using the natural world and inspire children to learn and develop in our exciting environment.

Telephone: 0118 937 5577 for the Nursery School

Telephone: 0118 937 5677 for Waterside Day Care



Childhood Illness Visual Guide

Use this NSH visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.


Absence from School

Is my child too ill for school?


Berkshire Child Health - Mobile App

Every parent or carer wants to know how to do what is best for their growing baby and to give them the best start in life. This resource aims to help you understand what to do and who to ask in a number of situations; including what to do when your baby or child is ill. Learn how to care for your child at home, when to seek advice from a health visitor or call a doctor and when to use emergency services.

Download from:

Download from:

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from:

Community Groups

Tilehurst Surgery Patient Participation Group

The Tilehurst Surgery PPG meets at the surgery every six to eight week, early on a Wednesday evening for about an hour.

To read more about the PPG please visit the Patient Participation Group page.

Register with the PPG

Tilehurst Junior Youth Club

We run a youth club for children aged 8 to 12 years and meet on Friday evening’s from 7pm – 9.30pm at the Tilehurst Youth and Community Centre which is situated above the Co-op supermarket at the Triangle, in the centre of the village.



Meetups Tilehurst

Meetup brings people together in thousands of cities to do more of what they want to do in life. It is organized around one simple idea: when we get together and do the things that matter to us, we’re at our best. And that’s what Meetup does. It brings people together to do, explore, teach and learn the things that help them come alive.


Reading Voluntary Action

Reading Voluntary Action promotes strength within Reading’s voluntary and community sector (VCS) by providing information, access to resources, volunteer recruitment and training to people who work in or with charities, community groups and voluntary organisations. We support voluntary sector representation on cross sector partnership initiatives in Reading.

Telephone: 0118 937 2273




Berkshire Continence Advice Service

If you have problems with bladder or bowel control, we can provide you with a variety of specialist continence treatments and advice.

Our nurse specialists offer confidential advice by telephone and at our clinics by appointment.

Telephone: 0118 949 5145



Young People with Dementia Berkshire

YPWD (Berkshire) provide a range of support and ancillary services to younger people with dementia (those diagnosed below the age of 65), and to their families and carers, within the Berkshire West area covering Wokingham, Reading and Newbury.

Telephone: 0118 949 5286

Facebook: YPWDBerkshireWes

Twitter: @YPWD



Alzheimer's Society UK

Alzheimer’s Society provide information, advice and support to help those affected by dementia live as well as possible with the condition.

National Dementia Helpline: 0300 222 11 22


Age UK Berkshire

The Age UK Berkshire service provides ongoing one-to-one support for people with memory loss or living with dementia, and can give some respite to carers.

Telephone: 0118 959 4242


Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678



Diabetes in West Berkshire

Find out how to manage your condition and improve the quality of your life: the regular things you need to do to avoid problems, the steps you can take to make you feel better, and the support you can get here in Reading, Wokingham and West Berkshire.

Telephone the Eye Screening Service: 0300 365 3937


Further information: Sick Day Rules

Berkshire Foot Care Service (Podiatry)

It’s especially important to look after your feet if you have diabetes. Diabetes can reduce the blood supply to your feet and cause a loss of feeling. This can mean foot injuries do not heal well, and you may not notice if your foot is sore or injured.

We can help you treat and manage conditions and diseases that effect your foot and lower limbs, helping you stay mobile and prevent any future complications.


Living with Diabetes

To find out about living with Diabetes please visit the NHS website.

Newly Diagnosed with Diabetes

When newly diagnosed with diabetes, most people find themselves in a state of shock. However, being diagnosed with diabetes doesn’t prevent you from leading a ‘normal’ life.

Further information:

Diabetes UK

We are Diabetes UK. Our vision is a world where diabetes can do no harm. Diabetes affects more people than any other serious health condition in the UK.

Telephone: 0345 123 2399

Facebook: diabetesuk

Twitter: @diabetesuk



Domestic Abuse


The Dash Charity (formerly Berkshire East & South Bucks Women’s Aid). We’re here for one reason, to help individuals and families affected by domestic abuse with confidential advice and support.

Telephone: 01753 549865

Facebook: TheDashCharity

Twitter: @TheDashCharity


Berkshire Womens's Aid (BWA)

BWA works throughout Bracknell, Reading and Wokingham, and we are affiliated to the Women’s Aid Federation of England (WAFE).

BWA provides advice, support and refuge services to victims of domestic abuse and provides information and education on the subject to make the case for effective action against domestic violence, intimidation and psychological abuse and for policies that support victims of abuse.

Helpline: 0118 950 4003


Men's Advice Line

Men’s Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).

Telephone: 0808 801 0327



West Berkshire Local Safeguarding Children Board

The purpose of the West Berkshire Local Safeguarding Children Board (WB LSCB) is to ensure that everyone is working together towards the safety and wellbeing of children and young people.

Are you worried about a child?

Telephone: 01635 503090


Alana House West Berkshire

The Alana House West Berkshire satellite service is supported by the centre in Reading and works in partnership with organisations and agencies locally to provide women only targeted support for vulnerable women with complex needs in the West Berkshire area.

Telephone: 0118 921 7640



Trust House Reading

The centre in Reading offers a safe place for those affected by rape and sexual abuse.

Helpline: 0118 958 4033

Facebook: trusthouse.reading

Twitter: @TrustHouseR



Karma Nirvana - Honour Based Abuse

Karma Nirvana is an award-winning British Human Rights Charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims.

Telephone: 0800 5999 247



If you are in immediate danger call 999.


Our confidential helpline is available for all men across the UK suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partner).

Telephone: 01823 334244


Survivors UK

We offer individual counselling, group work and helpline services for male rape and sexual abuse survivors.

Telephone: 0203 598 3898



National Centre for Domestic Violence

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

Telephone: 0800 970 2070

Facebook: nationalcentrefordomesticviolence

Twitter: @_NCDV


Oxfordshire / West Berkshire Helpline: 0800 731 0055

Freephone 24 hour National Domestic Violence Helpline: 0808 2000 247

Police (non emergency): 101

Victim Support: 0808 168 9111

Kiran Asian women’s aid: 0208 558 1986

Men’s advice line: 0808 801 0327

LGBT helpline: 0300 999 5428

Elder abuse: 0808 808 8141

Childline: 0800 1111

Drugs and Alcohol

Change Grow Live (CGL) Reading- Drug and Alcohol Service

Our drug and alcohol services support adults and young people to understand the risks their drug or alcohol use pose to their health and wellbeing, and support them to reduce or stop their use safely. Our integrated services address the needs of the whole person and encompass housing, education, training and employment as well as psycho-social and clinical substance misuse treatment. Once stability or abstinence has been achieved, we provide aftercare to help maintain recovery and reduce the likelihood of relapse.

Telephone: 0118 955 7333



SOURCE - Young People's Drug & Alcohol Service

SOURCE is Reading’s Young Person’s drug & alcohol service, we work with young people under 18 years old or up to 25 if they are vulnerable adults or have LDD. We also offer family work support for our clients.

Telephone: 0118 901 5666



More tools and apps


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110


We’re a national alcohol and drug charity that helps people change and be happy. We believe in a society free from problem alcohol and drug use.

Telephone: 0300 003 7025



Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111



Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650



Elderly Care

Crossroads Care Reading

Crossroads Care Reading offers a full range of services for all groups, disabilities or health conditions. We also provide special care services.

Telephone: 0118 945 4209 or 0118 945 4218 (out of hours)


Reading Voluntary Action

Reading Voluntary Action promotes strength within Reading’s voluntary and community sector (VCS) by providing information, access to resources, volunteer recruitment and training to people who work in or with charities, community groups and voluntary organisations. We support voluntary sector representation on cross sector partnership initiatives in Reading.

Telephone: 0118 937 2273



Readibus Reading

ReadiBus is the dial-a-ride bus service for people with restricted mobility in and around Reading, UK.

Telephone: 0118 931 0000


Reading Age UK

Every day Age UK Reading provides vital services, information and support to thousands of older people of all ages and backgrounds. Age UK Reading works with older people including those from disadvantaged or marginalised groups, such as those living in deprived areas, or black and minority ethnic older people.

Telephone: 0118 950 2480

Facebook: ageukreading

Twitter: @Age_UK_Reading



Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090


Learning Disabilities

Learning Disabilities Register

It is important that we know if you, a member of your family, or someone you care for has a learning disability, so that we can make sure you receive information on the support available to you.

As well as providing a free annual healthcare check, the surgery will be supportive in helping you access our services, for example providing longer appointment times, or appointments at quieter times of the day.

Please tell us by completing this form.

Berkshire Healthcare: Learning Disabilities (CTPLD)

Our team is made up of experienced healthcare professionals who will work together to give you a personalised care plan.

We also work in partnership with social workers and social service assessment officers to make sure you’re getting the best support possible.

Telephone: 01189 373742


Reading Mencap

We provide services for children and adults with learning disabilities and their parents and carers.

Telephone: 0118 966 2518



Special Educational Needs & Disabilities (SEND)

We support children and young people (up to the age of 25) who have special educational needs or disabilities (SEND). We provide advice, information and can carry out specialist assessments and give ongoing support where necessary.

To refer your child Telephone: 0118 937 3641


Talkback Reading

Talkback in Reading focuses upon supporting and developing self advocacy, participation and involvement across the Borough. These groups empower people to raise issues and concerns about their lives, their services or their communities.


Reading's Local Offer

Local Offer helps you find information about local services, support, activities and events for children and young people aged 0 – 25 years who have special educational needs or disabilities (SEND).

Facebook: ReadingLocalOffer

Telephone: 01189 373777 (opt 2)



Help and Advice

CCG Patient Advice and Liaison Team (PALS)

PALS can provide assistance and information regarding NHS services

Telephone: 0118 982 2720


Location: NHS Berkshire West CCG
57-59 Bath Road
Berkshire, RG30 2BA


Community Midwives Self-Referral

Congratulations on your pregnancy! The first step in your journey is to arrange your ‘booking appointment’ with the Community Midwife. Please call 0118 322 8964 /Option 1 (lines open Mon-Fri, 8am – 6pm)

Royal Berkshire Maternity Services

The Royal Berkshire Hospital has a range of Maternity Services available to residents in Berkshire.

Telephone: 0118 322 7296


Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.

Follow these steps

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

Sexual Health

The Florey: Sexual Health

Our clinics will provide you with accurate information, confidential care and support for all aspects of your sexual health. We offer the full range of sexual health services including testing for and treatment of sexually transmitted infections (STIs) and contraception.

Telephone: 0118 322 7202


Royal Berkshire Hospital
21a Craven Road
Reading RG1 5AN

Berkshire Sexual Health Services

Berkshire Sexual Health provides a range of services throughout Berkshire including contraception, STI checks and relationship advice.


NHS Sexual Health Guide

Everything you need to know about sexual health, including contraception and STIs.


British Pregnancy Advisory Service - Reading

BPAS (British Pregnancy Advisory Service) cares for women with an unplanned or unwanted pregnancy.

Telephone: 03457 30 40 30


National Sexual Health Helpline

If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.

Telephone: 0300 123 7123



Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 0300 123 7123


Stop Smoking

Tilehurst Surgery Stop Smoking Service

Advice, support and nicotine replacement therapy are available through Tilehurst Surgery. To self-refer to this service please complete our online form.

Smokefree Life Berkshire

Smokefreelife Berkshire is a free service from Solutions 4 Health serving Bracknell, Reading, Slough, Windsor and Maidenhead, West Berkshire & Wokingham and we offer support that works!

Telephone: 0800 622 6360

Text: Quit to 66777

Twitter: @berkssmokefree



Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.


Weight Management

Tilehurst Surgery Walking Group

Walking is a great way to get fit, explore what’s on your doorstep and make new friends. Join our fortnightly walks on Monday mornings, leaving at 10.30 from Tilehurst Surgery, Pottery Road, for a gentle 30 min walk around the local area.

For details of upcoming walks please visit the Walking for Health website or pick up a leaflet at the surgery.

NHS Weight Loss Plan

The plan is designed to help you lose weight at a safe rate of 0.5kg to 1kg (1lb to 2lb) each week by sticking to a daily calorie allowance.



The free weight management programme serving West Berkshire, Wokingham, Reading, Slough, Windsor, Ascot and Maidenhead.

Telphone: 0118 449 2036

Text: ‘MyHealth’ to 66777



More tools and apps

Want to get more active

Get help and advice from NHS including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more.


Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.


Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.


Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition


Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

See our in-house Pharmacist for any questions about your medication or possible side effects, reviews or repeats. To make an appointment please contact reception.

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?